True Glass

Return/ claim Policy

No material may be returned for credit without a prior written authorization from Ceramica, Etc. Materials authorized for return are subject to a 25% restocking fee plus freight charges. No broken lot cartons will be accepted as returns. Notwithstanding the foregoing, in no case may any materials be returned for credit after 30 days from invoice date.

Product should be inspected upon receipt. All claims must be filed in writing within 48 hours, at the same time as a claim must be filled with shipping company if damaged. No claim will be accepted after 48 hours or after it has been installed.